Booking Terms & Conditions

Reservations

A valid payment card must be provided at the time of booking. Reservations are confirmed once we have received your full details (name, address, mobile number and email address) and your deposit. A minimum stay of two nights applies.

Deposit & Payment

A non-refundable deposit equal to the first night of your stay is taken at the time of booking to confirm your reservation. The remaining balance is due 14 days before arrival and will be charged automatically to the card held on file. For bookings made within 14 days of arrival, the full balance is payable at the time of booking. We accept Visa and Mastercard; we do not accept cash or American Express. Any additional charges incurred during your stay will be settled on departure or charged to the card held on file.

Rates

Our best available rates are always offered when you book directly through our website. Rates are per cottage, per night, and include VAT. Where an advance purchase rate is offered, it is payable in full at the time of booking and is non-refundable.

Check-in & Check-out

Check-in is from 3.00pm on your day of arrival. On your day of departure, we kindly ask that you vacate your cottage by 11.00am. Early check-in and late check-out may be requested, subject to availability, and may incur an additional charge.

Cancellations

If you need to cancel all or part of your reservation, the following charges apply:

More than 14 days before arrival: your deposit (one night) is retained. No further charge is made.
Within 14 days of arrival: the full cost of your reservation is charged.

If we are able to re-let your cottage for the cancelled dates, we will refund the amount recovered, less any reasonable administration costs. We strongly recommend comprehensive travel insurance, particularly if you plan to fly into our airfield, where weather may affect your arrival.

Booking Changes

We will do our best to accommodate requests to change your dates, subject to availability. Changes made within 14 days of arrival are treated as a cancellation. If, in exceptional circumstances, we need to change your cottage, we will offer accommodation of an equal or higher standard, or a full refund if you prefer.

No Shows

Your cottage will be held until 9.00pm on your day of arrival unless you have let us know otherwise. If you do not arrive and have not contacted us, the full cost of your reservation will be charged.

Force Majeure

Occasionally, events beyond our reasonable control (for example severe weather, natural disaster, public health emergencies, government restrictions, or failure of essential utilities) may prevent us from providing your stay. In such cases we will let you know as soon as possible and offer you the choice of alternative dates within 12 months, subject to availability, or a full refund of all payments made to us. We will have no further liability to you beyond this.

Groups & Exclusive Use

Bookings of three or more cottages are considered group bookings and must be made directly with us. Exclusive use of the estate is subject to separate terms. Please contact info@newhallmains.com for details.

Damages

Please treat your cottage as you would your own home. In the event of damage to, or loss of, any contents, including staining of soft furnishings, carpets and rugs, we reserve the right to charge the card held on file for the reasonable cost of repair, cleaning or, where necessary, replacement. We will always contact you before making any such charge. Newhall Mains is a non-smoking property; smoking or vaping indoors will incur a cleaning fee of £150. Lost cottage keys will incur a charge of £40.

Families & Infants

We welcome children of all ages. Cots can be arranged in selected cottages for an additional charge. Guests under 18 must be accompanied by an adult.

Dogs

Well-behaved dogs are welcome in Irene and Red Gates, with a maximum of two dogs per cottage, at a charge of £15 per dog, per night. Dogs must not be left unattended in the cottage, are not permitted on beds or furniture, and must be kept on a lead around the courtyard, the airfield and near livestock. Owners are responsible for any damage or additional cleaning required.

Food & Drink

Each cottage has a fully equipped kitchen. There is no restaurant on the estate, but we offer a range of food and drink services that can be arranged in advance, including breakfast and picnic hampers, a grocery delivery service, pre-prepared meals and private dining with a chef in your cottage. Grocery orders require 48 hours’ notice. Please let us know of any allergies or dietary requirements when placing an order.

Licensing

Newhall Mains is licensed to sell alcohol. Only drinks purchased on the premises may be consumed in our public areas, including the courtyard and bar.

Gift Vouchers

Newhall Mains gift vouchers carry a monetary value and can be used towards accommodation and services at Newhall Mains. They are not issued for, or redeemable against, specific products or packages. Vouchers may be passed on to another person to use. They are valid for 12 months from the date of purchase and cannot be extended once expired. They cannot be exchanged for cash, refunded or resold, and no change will be given if the full value is not used. Lost or stolen vouchers cannot be replaced. The voucher code must be quoted at the time of booking, and all bookings made with a voucher are subject to these terms and conditions.

Agreement

By making a booking, you agree to these terms and conditions.